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FABRICS
All our
garments are made from 100% silk (Dupioni Shantung, Organza, Charmeuse
or Taffeta), and our linings are acetate taffeta (unless otherwise
noted). Professional dry
cleaning is strongly recommended for all our garments. We cannot be
held responsible for any damages due to improper care after receipt.
Our
Dupioni Silks are hand woven and hand dyed natural fibers, and as such,
natural variations such as vertical & horizontal lines, slubs and
misweaves may occur and are considered natural characteristics of this
type of fabric – they are not considered defects.
Also, as
will all colored fabrics, slight variations in color can occur between
fabric color dye lots (bolts). In order to have all garments for the
same event cut from the same dye lot, we must have all orders placed
together (within1 week of each-other at most). In some cases, the dye
lot color of the finished dresses may vary slightly from swatches you
may have received previously.
SIZE & MEASUREMENTS
Our size chart is available on our website at
www.Little-Flowers.com. Please note that all
adult dresses are manufactured in standard and tall sizes only. Adult
dresses are made to order for size and color only – they are not custom
made to your specific measurements. Pattern adjustments are not
available for adults. Please take care in having your measurements
taken accurately. In order to achieve a customized (perfect) fit,
alterations will be required. Odyssey Wear is not responsible should
you fail to take measurements accurately. The customer is solely
responsible for size selection and no responsibility in size selection
will rest with Odyssey Wear, regardless of any sizing advice we may have
provided. When selecting a size on our order forms, the customer agrees
to compare the Odyssey Wear online size chart, and will select a size
according to the measurements indicated on our website. Odyssey Wear
will NOT complete size information on any order forms.
All size,
color, and height requirements indicated on the order form are final-
if information on the order form contradicts other paperwork, the
information provided in the order form will be followed.
SCHEDULING
Dresses
usually ship between 6 and 8 weeks after we have received all of the
completed order forms for Bridesmaids & Jr. Maids. Order forms are
not required to purchase Flower Girl dresses or Accessories only.
Garments may be cut and shipped sooner than the standard 6-8 weeks. We
recommend that you submit orders no later than 12 weeks before the wear
date. We accept orders up to 1 year in advance of the wear date.
ORDERING & CONFIRMATION
All
pricing is subject to change until orders are placed & paid in full.
Payment
if full is required in order to finalize all orders. No dresses
will be cut unless order has been finalized.
Bridesmaids & Entire Bridal Party Orders: Once we have received all
necessary forms, your order will be "finalized" and we will provide the
person listed in order form with a ship date, confirmation number, and
fabric swatches of the colors ordered.
Flower
Girl Dresses & Accessories Only Orders: No forms are necessary, orders
may be finalized by telephone.
ORDER FORM TERMS & CONDITIONS
Odyssey
Wear reserves the right to make any necessary adjustments to item or shipping charges incorrectly calculated on the Order forms.
It is
agreed that under no circumstances will Odyssey Wear or any affiliated
person ever be held liable for more than the total dollar amount of the
purchase by the individual customer.
PAYMENT, CANCELLATIONS & REFUNDS
Because
all our dresses are made to order for size and color (we do not stock
pre-made dresses); we cannot reserve production time or begin production
without payment being made in full. Once cut and shipped all
orders are non-refundable-- SALES ARE FINAL. Orders cancelled once confirmed,
but not cut
(assigned production time) will be refunded any monies paid less a $75
handling fee, no exceptions. All shipping costs & charges are
non-refundable.
Any order which has been approved for exchange
(and any exchange fees paid) and
a return pre-paid FedEx dress envelope provided- must be returned within
5 days or you will be charged in full for the replacement dress. Please note,
we reserve the right to
replace, repair or refund depending on the situation regardless of what
is preferred.
We accept all major credit cards, checks or money
orders.
Checks
are not accepted for RUSH orders. A $50 handling fee will apply to
any returned checks.
Odyssey Wear
reserves the right to refuse or cancel any order for our
merchandise at any time.
Any
concerns or comments will only be accepted within 5 days of customer
receipt of merchandise. In
SHIPPING
Shipping
to the USA -All garments are shipped via FedEx Priority Air and may take
1 to 3 days for delivery depending on your area. Charges are $26 for 1 or 2 dresses and $13 for each additional
dress. All items will ship with a signature requirement for delivery,
should a customer choose to waive this requirement, they must contact
FedEx directly at 1-800-GO-FEDEX.
Shipping
Internationally -
Additional shipping costs will be required, please contact us for exact
shipping charges. Odyssey Wear will not charge for any duties or taxes
as they may pertain to international orders, these charges are the sole
responsibility of the customer. We will not issue any refunds to items
where the consignee refuses to pay required duty or taxes.
SAMPLES
& RETURNS
Sample
dresses must be returned, in new, unworn condition, with all tags
attached within 3 weeks of receipt. Please contact us to make
arrangements if you would like to keep the sample permanently or for a
longer period than our standard. Sample dresses should be
returned, insured to:
Sample Returns
Odyssey Wear
321 Scott Drive
Silver Spring, MD 20904
Please
be sure to include your name and a contact telephone number with the dress(es) being returned.
REPLACEMENT DRESSES
If your
item has been damaged in shipping please contact us immediately. If you have been pre-approved for
a replacement item, a pre-paid (FedEx) return slip and
shipping pouch will be sent to you. Any replacement items will not
be shipped until we have confirmation that the original item has already
been returned. The
original item being replaced must be returned to us immediately by
using the FedEx slip provided. Your credit card on file will be
charged in full for any item that is not returned as well as any
additional shipping charges.
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